Refund policy

REFUNDS & RETURN POLICY

 

All sales are final however if you have any concerns, please drop us an email at sattvaweavesllc@gmail.com with your concern and we will do our best to resolve the issue. 

  • Returns are accepted only for those products that have a defect (pls see the list of defects below).
  • If you receive any defective product, do contact us immediately within 24 hours of receipt of product by emailing us at sattvaweavesllc@gmail.com with your Order ID and send us a snapshot of the defect. 

    If your return is accepted, we will send you instructions on where to send your package. 

  • We will fully refund the amount after our team checks and verifies the defect.

RETURN ITEM CONDITION

  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
  • The product should be shipped back to us within 7 working days in its original folds, conditions and tags. Products sent in different folds or without tags will not be eligible for a full refund.
  • You will also need to send the receipt or proof of purchase.

 

NON-REFUNDABLE

  • Customized products cannot be returned
  • Return request that are not raised within 24 hours of receiving the product would not be accepted
  • Products bought during sale and/or with discount coupon are non-refundable

 

CANCELLATION

  • Cancellations have to be done within 24 hours or before the product is shipped (whichever is sooner). Cancellations after that are not permitted.
  • If you cancel your order before it has been shipped, we will fully refund the amount

 

DEFECTS

We take utmost care in curating, sourcing and shipping our products. In case there is a defect in the product, our team will do a quality check to ensure the same. If a defect is found, the cost of the product will be refunded.

  • Here are the list of issues not considered defects:
  • The small knots or bumps in threads you often see occur when broken threads are pieced together. This is not considered a defect.
  • The uneven threads connecting the border to the body are not considered defects.
  • Slubs - residual threads bundled together in tiny knots.
  • Minute gaps in and around motifs.
  • Dye 'bleeding' onto the pallu from the body.
  • Teeka mark in banarasi sarees.
  • Loose threads in Bandhani sarees used for the tying and dyeing.
  • Minor color variation in pico fall thread matching from the saree.
  • Color mismatch - Colors are subjective, we understand. We try to best capture the most truest colors of the saree. Despite that, due to individual device settings, the colors may appear different on different devices. Hence, it is advisable you check with our team if you are doubtful regarding the color of a product.


These are considered defects:
* Tear in the saree
* Incorrect length (instead of what was stated),
* Missing blouse piece (if mentioned that the saree has a blouse piece)

You can always contact us for any return question at sattvaweavesllc@gmail.com.